Who We Are
TimberCraft Ltd (registered in England & Wales, company number 12345678) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.
Contact: [email protected] | 0800 000 0000
What Data We Collect
When you place an order or contact us, we collect:
- Name, email address, phone number
- Delivery address
- Payment information (processed securely via Stripe — we never store full card details)
- Order history and preferences
How We Use Your Data
We use your personal data to:
- Process and fulfill your orders
- Send order confirmations and dispatch notifications
- Respond to customer service enquiries
- Improve our products and services
- Send marketing emails (only if you opt in)
We will never sell or share your data with third parties for marketing purposes.
Cookies
We use essential cookies to:
- Remember items in your basket
- Keep you logged in to your account
- Remember your preferences
We do not use tracking or advertising cookies.
Data Security
Your data is stored securely using industry-standard encryption. Payment processing is handled by Stripe (PCI-DSS compliant). We never store full card details.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing emails
- Request a copy of your data
To exercise these rights, contact us at [email protected].
Data Retention
We retain your data for as long as necessary to fulfill orders and comply with legal obligations (typically 7 years for tax purposes). You can request deletion at any time.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Last updated: January 2025